Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Template Design Guide Using InfoMaker for Cisco Unified ICM/Contact Center Enterprise & Hosted Editions, Release 8.0(1)
Appendix B Template Libraries and Report Categories
About Template Libraries
About Template Libraries
WebView report templates are stored in, and accessed from, PowerBuilder library files (PBLs) on your
WebView server.
WebView server.
The path to the location where all templates are stored is:
icm\<icm_instance_name>\aw\custom.
The
icm\<icm_instance_name>\aw\custom.
The
custom
folder contains a subdirectory for each reporting category. For example, there is a
subdirectory for the Agent by Agent, a subdirectory for Agent by Team, and so forth.
illustrates the directory structure.
Within each subdirectory folder, there is a library file named
PPB050.PBL.
Working Library
It’s important that you select the appropriate working library in InfoMaker when you create a new
template.
template.
Working within the environment of the appropriate library ensures that the template:
•
is associated with the correct report category
•
displays under the correct menu in WebView
•
has access to the correct retrieval values
See
for the procedure to set the working library.
Both real-time and historical templates are stored in the same library file for a specific report category.
For example, the templates for call type real-time and historical reports are all stored in the library file
located in the caltyp subdirectory.
WebView only recognizes and displays templates from the standard libraries that ship with Unified
ICM/CCE
For example, the templates for call type real-time and historical reports are all stored in the library file
located in the caltyp subdirectory.
WebView only recognizes and displays templates from the standard libraries that ship with Unified
ICM/CCE
.
In other words, you cannot create your own library files and display their templates in
WebView.
However, you can create you own libraries to store templates under development, or templates that you
want to remove from WebView but retain for possible future use. See the InfoMaker documentation for
instructions on creating new libraries.
want to remove from WebView but retain for possible future use. See the InfoMaker documentation for
instructions on creating new libraries.