Cisco Cisco IP Contact Center Release 4.6.1 Guida Alla Risoluzione Dei Problemi
Cisco CAD Troubleshooting Guide
52
July 2011
NOTE: If the queries do not run successfully using the IP address but
do run successfully with the host name (or vice versa), make sure
that CAD Configuration Setup uses that method to identify the
servers.
do run successfully with the host name (or vice versa), make sure
that CAD Configuration Setup uses that method to identify the
servers.
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If you have more than one SQL instance on the CAD server, ensure that the
install directory of the instance CAD uses is mapped correctly in CAD
Configuration Setup (the Database Directory field on the Recording and
Statistics DB Connection step).
install directory of the instance CAD uses is mapped correctly in CAD
Configuration Setup (the Database Directory field on the Recording and
Statistics DB Connection step).
This field is automatically populated with the default location, but this might
not be the correct one for your configuration. To verify the location of the
instance in SQL Server Management Studio, right-click the instance name
and select Properties. In the Properties window, the Root Directory points to
the path of the instance location.
not be the correct one for your configuration. To verify the location of the
instance in SQL Server Management Studio, right-click the instance name
and select Properties. In the Properties window, the Root Directory points to
the path of the instance location.
NOTE: The Root Directory field does not give the precise
location of the CAD install directory required by CAD
Configuration Setup. That directory is the Data subfolder
(which contains the LDF and MDF files) under the location
pointed to in the Root Directory field.
location of the CAD install directory required by CAD
Configuration Setup. That directory is the Data subfolder
(which contains the LDF and MDF files) under the location
pointed to in the Root Directory field.
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In SQL Server Management Studio, ensure that you can see the following
items under the Replication view:
items under the Replication view:
— A publication item on the primary node
— A subscription item to this publication directly underneath the publication
item on the primary node
— A subscription item to this publication on the secondary node
If you see all three of these items, replication should be working correctly. If
you see some, but not all, of these items, right-click a replication item that
does exist and launch the Replication Monitor. If any errors are encountered,
they can be viewed here. Contact Microsoft Support for assistance with any
errors.
you see some, but not all, of these items, right-click a replication item that
does exist and launch the Replication Monitor. If any errors are encountered,
they can be viewed here. Contact Microsoft Support for assistance with any
errors.
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View the SQL Server logs and Windows Event viewer logs to observe any
issues that might affect the interoperability between the two systems.
issues that might affect the interoperability between the two systems.
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If the cause of any issues cannot be resolved, attempt to set up the required
replication items manually within SQL Server Management Studio through the
publication and subscription wizards. CAD is expected to use push merge
replication with the client subscription model, scheduled to run continuously.
replication items manually within SQL Server Management Studio through the
publication and subscription wizards. CAD is expected to use push merge
replication with the client subscription model, scheduled to run continuously.