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Cisco CAD Troubleshooting Guide
60
July 2011
CAD-BE Problems
Problem
The browser returns HTTP Status 404 after entering the CAD-BE URL.
Solution
An incorrect URL for CAD-BE was used. Make sure the correct URL is
used. The URL is case-sensitive. The correct URL is the following, where
<CAD server> is the IP address for the server on which the CAD base
services are installed:
used. The URL is case-sensitive. The correct URL is the following, where
<CAD server> is the IP address for the server on which the CAD base
services are installed:
http://<CAD server>:8088/cadbe/CAD-BE.jsp
Problem
The browser returns the error “The page cannot be displayed”.
Solution
The browser cannot communicate with the Tomcat service.
■
Make sure the IP address or hostname is for a valid CAD server.
■
Make sure the port is 8088. The port to use is specified in
<Parameter name=”port” value=”8088”/>, under the section
<!-- Normal HTTP --> in C:\Program Files\Cisco\Desktop\Tomcat\
<Parameter name=”port” value=”8088”/>, under the section
<!-- Normal HTTP --> in C:\Program Files\Cisco\Desktop\Tomcat\
conf\server.xml.
■
Check the Services control panel to make sure the Tomcat service
is running.
is running.
■
Make sure port 8088 is not blocked from the client or server
computer.
computer.
Problem
A pop-up message indicates that CAD-BE is unable to connect to the
BIPPA service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA Service.”
BIPPA service. The CAD-BE log also shows “CADBE1002: Could not
connect to BIPPA Service.”
Solution
The BIPPA service may be down or is not active.
■
If this is a redundant system, the URL used may be pointing to the
standby BIPPA service. Use the active BIPPA service.
standby BIPPA service. Use the active BIPPA service.
■
Start the BIPPA service if it is down.
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Check the CAD Configuration Setup utility on the CAD base services
server to see if the externally visible names or IP addresses
specified for the CAD-BE servers are correct. They must be the
server to see if the externally visible names or IP addresses
specified for the CAD-BE servers are correct. They must be the