Cisco Cisco E-Mail Manager Unity Integration Option Guida Alla Risoluzione Dei Problemi
Chat Problems
March 2011
67
Chat Problems
Problem
The agent sent the supervisor an emergency chat message but the
supervisor never received it.
supervisor never received it.
Solution
Supervisors receive emergency chat messages only if they are
monitoring the team to which the agent who sent the message belongs.
monitoring the team to which the agent who sent the message belongs.