Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
11-18
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 11 Troubleshooting Tips
Reports and Templates
•
Check Enable agent reporting.
•
Enter any needed agent distribution entries.
You can stop the flow of all agent real-time data to a distributor when you are not viewing agent real-time
reports.
reports.
Blank Dialer Port Status Real-Time Report
If the Dialer Port Real-Time report for Cisco Outbound Option (dialpr01) is always blank in WebView,
check the following:
check the following:
•
Does the
Dialer_Port_Real_Time
table in the database on the distributor Admin Workstation
exist and contain data?
•
What is the setting of this registry key in Cisco ICM Blended Agent:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems,
Inc.\ICM\<cust_inst>\Dialer\RTPortFeedDisable
Inc.\ICM\<cust_inst>\Dialer\RTPortFeedDisable
The
Dialer
registry entry for
RTPortFeedDisable
controls whether the status messages go to the
Campaign Manager. By default, this option is set to
true
, which means that status messages are not
sent. The purpose this default is to minimize bandwidth between the Dialer and Central Controller.
This key setting is dynamic. After the
RTPortFeedDisable
value is set to
0
, the Dialer Port Real
Time report in WebView shows the current status of every telephone line for every dialer in
Outbound Option.
Outbound Option.