Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
4-2
WebView Installation and Administration Guide for Cisco Enterprise & Hosted Editions, Release 7.0(0)
Chapter 4 WebView Users
About WebView Users
•
the WebView group of the facility that contains the Instance
•
the WebView group of the ICM Root
For more on how to use the Domain Manager Tool to add users to the WebView Domain Security Group,
refer to the Domain Manager online help. Also see
refer to the Domain Manager online help. Also see
In a System IPCC Enterprise deployment, users are added using the web-based administration tool.
Refer to the System IPCC Web Administration tool online help for more information.
Refer to the System IPCC Web Administration tool online help for more information.
ICM Configuration Manager User List
Prior to Release 7.0(0), users were added with the ICM Configuration Manager User List tool.
You can still use this tool to add users with restricted access, for example, to add ‘read-only’ access or
to enforce feature control.
to enforce feature control.
Also use the Configuration Manager to create WebView supervisors. (WebView supervisors are agents
who are configured to run WebView reports for their agents, teams, and skill groups and to change
configuration for their teams.)
who are configured to run WebView reports for their agents, teams, and skill groups and to change
configuration for their teams.)
Refer to the ICM Configuration Manager tool online help for further explanation.
WebView Supervisors
An individual who is created as a WebView user through Active Directory and who is also configured as
a Supervisor though Configuration Manager will be treated as a Supervisor in WebView and will see
restricted information in WebView reports.
a Supervisor though Configuration Manager will be treated as a Supervisor in WebView and will see
restricted information in WebView reports.
Specifically, on Agent reports, a Supervisor can select as report items only those agents and agent teams
that he or she has been configured to supervise:
that he or she has been configured to supervise:
•
In the Agent-by-Agent subcategory, Supervisors can select as report items only those agents who
are assigned to teams supervised by the logged-in user.
are assigned to teams supervised by the logged-in user.
•
In the Agent-by-Team subcategory, Supervisors can select as report items only those teams for
which the logged-in user is configured as a Supervisor.
which the logged-in user is configured as a Supervisor.
•
In the Agent-by-Skill Group subcategory, Supervisors can select as report items only those skill
groups that include agents who are on teams that they supervise. However, the report will show all
agents in the Skill Group, even agents who are not on the Supervisor's team.
groups that include agents who are on teams that they supervise. However, the report will show all
agents in the Skill Group, even agents who are not on the Supervisor's team.
•
In the Agent-by-Peripheral subcategory, Supervisors can select as report items only those
peripherals with which agents they supervise are associated. However, the report will show all
agents under that peripheral, even agents who are not on the Supervisor's team.
peripherals with which agents they supervise are associated. However, the report will show all
agents under that peripheral, even agents who are not on the Supervisor's team.
Supervisors can see, but cannot execute, other WebView reports. Supervisors who attempt to generate a
report other than one listed above see an error message stating that they are not authorized to view the
data.
report other than one listed above see an error message stating that they are not authorized to view the
data.
Password Expiration and Domain Security Settings
WebView (ICM) users get their security setting from the domain on which they are created. The user’s
password expiration date is enforced by the user’s domain, not by WebView.Therefore, the WebView
administrator must be aware of the domain security policy setting on password expiration so that
WebView users are not accidentally locked out of their accounts.
password expiration date is enforced by the user’s domain, not by WebView.Therefore, the WebView
administrator must be aware of the domain security policy setting on password expiration so that
WebView users are not accidentally locked out of their accounts.