Cisco Cisco IP Contact Center Release 4.6.2 Guida All'Installazione

If Cisco templates need to be updated after a WebView upgrade, or if a Cisco template needs to be 
replaced (for example, if it was deleted or changed by mistake), you can use the 

PATCHPBL

 utility to 

regenerate the report library files. 

The 

PATCHPBL

 utility does not update or overwrite custom templates. See the Template Design Guide 

Using InfoMaker for Cisco ICM/IPCC Enterprise & Hosted Editions for information on how to use 
Sybase InfoMaker to create and edit custom templates.

The PATCHPBL utility regenerates the PPB050.PBL files. If a PPB050.PBL file does not exist, the 
utility creates that file. 

The PATCHPBL utility goes through each report-category directory, reads each category’s srdlist.txt file, 
and copies all the listed SRD files into the PPB050.PBL file. 

The 

PATCHPBL

 utility is located in the 

ICM\bin

 directory and is put there when WebView is installed.

To run the 

PATCHPBL

 utility, from the command-prompt window, use the following command format: 

PATCHPBL -root <drive>:\ICM\<instance_name>\aw

For example: 

PATCHPBL -root C:\ICM\Cisco\aw