Cisco Cisco E-Mail Manager Unity Integration Option Guida Alla Risoluzione Dei Problemi
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Troubleshooting Guide for Cisco Unified Contact Center Management Portal Release 8.0(1)
3. Unified Contact Center
Management Portal Checks
Connectivity
Web Application Server to Database Server
1. Create a shortcut on the desktop of the Web Application Server
with the file extension .udl.
2. Double-click the link to open the Data Link Properties window.
3. On the Provider tab, select OLE for SQL Server.
4. On the Connection tab, enter the necessary details to connect to
SQL Server.
Common error messages include:
Login Failed/Access Denied The user name or password are incorrect / do
not have access to the SQL Server.
not have access to the SQL Server.
SQL Server is unavailable or does not exist The client was unable to
access SQL Server over the network. Possible causes include:
Broken NW connection
DNS resolution failure
SQL Server Service or System down
access SQL Server over the network. Possible causes include:
Broken NW connection
DNS resolution failure
SQL Server Service or System down
All error codes presented through this interface are standard SQL Server
messages.
messages.
Database Server to Unified CCE/ Unified CCH
Use the SQL Server Management Studio to sign in to the Admin
Workstation from the Database Server using SQL Server authentication.
Workstation from the Database Server using SQL Server authentication.
SQL Server Transactions
The SQL Profiler allows you to monitor transactions being executed
against a database.
against a database.
1. Open the profiler from All Programs > Microsoft SQL Server >
Performance Tools > SQL Server Profiler.
2. Click File > New Trace and connect to the server.
3. In the Events tab, select the following events:
Stored Procedures RPC:Completion
TSL SQL:BatchCompleted
TSL SQL:BatchCompleted
4. Click Run.
You can also choose to filter the requests, for example by Application
Name. Most Management Portal requests will show as Management
Name. Most Management Portal requests will show as Management