Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.9 Unified ICM/Unified Contact Center System Software Requirements
5.9.1
Microsoft Windows Server 2003
In most cases, Microsoft Windows Server 2003 Standard Edition is adequate for use with Unified ICM/Unified CC
7.x(x). In some circumstances, however, high end system deployments must deploy Microsoft Windows Server 2003
Enterprise Edition on some Unified ICM/Unified CC components, such as the logger and the HDS. You should be
aware of the following distinction between the editions.
7.x(x). In some circumstances, however, high end system deployments must deploy Microsoft Windows Server 2003
Enterprise Edition on some Unified ICM/Unified CC components, such as the logger and the HDS. You should be
aware of the following distinction between the editions.
Customers should perform a clean Windows install from the Microsoft media.
Microsoft Windows Server 2003 Standard Edition
• Supports up to four processors on one server
• Maximum 4 GB of RAM
• Maximum 4 GB of RAM
Microsoft Windows Server 2003 Enterprise Edition
• Supports up to eight processors on one 32-bit server
• Maximum 32 GB of RAM
• Maximum 32 GB of RAM
IMPORTANT: Unified ICM/Unified CC is qualified to work only on a standard, retail (or OEM) packaged installation
of Windows Server 2003 (Standard or Enterprise, or R2), with or without Cisco Security hardening. Cisco provides its
own security hardening policy to secure the standard Windows image for Unified ICM/Unified CC. Cisco does not
support Unified ICM/Unified CC on a customized Windows image (e.g. a corporate image) or when custom security
hardening has been applied. Using a customized image of the Windows operating system or custom security hardening
can cause the Unified ICM/Unified CC application to fail.
of Windows Server 2003 (Standard or Enterprise, or R2), with or without Cisco Security hardening. Cisco provides its
own security hardening policy to secure the standard Windows image for Unified ICM/Unified CC. Cisco does not
support Unified ICM/Unified CC on a customized Windows image (e.g. a corporate image) or when custom security
hardening has been applied. Using a customized image of the Windows operating system or custom security hardening
can cause the Unified ICM/Unified CC application to fail.
Microsoft Windows Server 2003 R2
Unified ICM/Unified CC 7.2(x) requires Windows Server 2003 or Windows Server 2003 R2; Service Pack 1 (SP1) or
Service Pack 2 (SP2) must be applied on all Windows Server 2003 systems. Cisco qualifies Unified ICM/Unified CC
using Windows Server 2003 Service Pack 2.
Service Pack 2 (SP2) must be applied on all Windows Server 2003 systems. Cisco qualifies Unified ICM/Unified CC
using Windows Server 2003 Service Pack 2.
Microsoft has introduced Windows Server 2003 R2, an update to the Windows 2003 operating system that logically
installs atop SP1, and is distributed as a second CD. Server 2003 R2 provides a number of elective add-on features
such as identity and access management, storage management, enhanced Web technologies, and the like. Windows
Server 2003 R2 is applicable to both Standard and Enterprise editions of Windows for Unified ICM/Unified CC
customers.
installs atop SP1, and is distributed as a second CD. Server 2003 R2 provides a number of elective add-on features
such as identity and access management, storage management, enhanced Web technologies, and the like. Windows
Server 2003 R2 is applicable to both Standard and Enterprise editions of Windows for Unified ICM/Unified CC
customers.
NOTE that Windows Server 2003 R2 is supported only with the optional features NOT selected.
Cisco has completed qualification of Unified ICM/Unified CC 7.x(x) on Server 2003 R2. Customers currently
deploying Windows Server 2003 SP1 may upgrade to R2 on their Unified ICM/Unified CC 7.x(x) servers. This can
be accomplished as follows:
Cisco has completed qualification of Unified ICM/Unified CC 7.x(x) on Server 2003 R2. Customers currently
deploying Windows Server 2003 SP1 may upgrade to R2 on their Unified ICM/Unified CC 7.x(x) servers. This can
be accomplished as follows:
1)
Insert the Windows Server 2003 R2 disk 2 media CD.
2)
When prompted for the Product Key, enter your R2 key value. The setup procedure will guide you through
completion of the full R2 installation process.
64-Bit Windows
Cisco Unified Contact Center and Unified Intelligent Contact Management are not supported on 64-bit editions of
Windows Server 2003. Only 32-bit Windows is supported.
Windows Server 2003. Only 32-bit Windows is supported.