Cisco Cisco Administrative Workstation Nota Di Rilascio
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
50
See
CRM Connector Supported Platforms
for operating system requirements for the CRM Connector server.
Table 5-61: CRM Connector Server
Server Class
*Capacity
(agents)
Call Rate
(calls / sec.)
Other requirements and remarks
MCS-30-004-Class
900
7.5
MCS-40-005-Class
1800
15
* The above dimensioning guidelines and parameters were developed in a lab testing environment that
included a test CRM system setup or an equivalent CRM simulator. Actual quality of service (delays,
responsiveness, etc.) experienced by the contact center agents may vary from the above dimensioning
guidelines/parameters. These variations include structure and size of the CRM database, overall level of the
CRM tuning, intensity of the contact processing workflow(s), as well as other CRM configuration and
topology variables outside of the scope of the Cisco connector. It is for this reason that Cisco highly
recommends an in-house load test early in a connector deployment project to make sure that the total quality
of service under load is satisfactory.
included a test CRM system setup or an equivalent CRM simulator. Actual quality of service (delays,
responsiveness, etc.) experienced by the contact center agents may vary from the above dimensioning
guidelines/parameters. These variations include structure and size of the CRM database, overall level of the
CRM tuning, intensity of the contact processing workflow(s), as well as other CRM configuration and
topology variables outside of the scope of the Cisco connector. It is for this reason that Cisco highly
recommends an in-house load test early in a connector deployment project to make sure that the total quality
of service under load is satisfactory.
5.8.18.1.2 CRM Connector Server Administration Tool
The Administration Tool is usually installed on the CRM Connector Server. See CRM Connector Server for
system requirements.
system requirements.
5.8.18.1.3 CRM Connector Adapter for Salesforce.Com
The Salesforce.com adapter is used in conjunction with the CRM Connector Server, which is a separate
component of the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and
connects to the CRM Connector Server via .NET remoting.
component of the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and
connects to the CRM Connector Server via .NET remoting.
Table 5-62: CRM Connector Adapter for Salesforce.com
Server Class
Type
Hardware, software requirements and remarks
GEN-10-005-Class CRM Adapter client. Operating system and other software
See:
Other hardware Requirements
100/1000 Ethernet port
100/1000 Ethernet port
5.8.18.1.4 CRM Connector Adapter for PeopleSoft
The PeopleSoft adapter is used in conjunction with the CRM Connector Server, which can be a part of the
Unified CC Enterprise solution configuration. This adapter is installed with the PeopleSoft CRM product.
Unified CC Enterprise solution configuration. This adapter is installed with the PeopleSoft CRM product.