Cisco Cisco E-Mail Manager Unity Integration Option Nota Di Rilascio
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
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7.6.18.1.3 CRM Connector Adapter for Salesforce.Com
The Salesforce.com adapter is used in conjunction with the CRM Connector Server, which is a separate component of
the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and connects to the CRM Connector
Server via .NET remoting.
the Unified CC Enterprise solution. This Adapter is installed on the agent desktop and connects to the CRM Connector
Server via .NET remoting.
Table
7-57:
CRM
Connector Adapter for Salesforce.com
Server Class
Type
Hardware, software requirements and remarks
GEN-10-005-Class
CRM Adapter client.
Operating system and other software
See:
Other hardware Requirements
100/1000 Ethernet port
For additional information on the Salesforce.com CRM visit the
web site.
7.6.18.1.4 CRM Connector Adapter for PeopleSoft
The PeopleSoft adapter is used in conjunction with the CRM Connector Server, which can be a part of the Unified CC
Enterprise solution configuration. This adapter is installed with the PeopleSoft CRM product.
Enterprise solution configuration. This adapter is installed with the PeopleSoft CRM product.
Table
7-58:
CRM
Connector
Adapter
for
PeopleSoft
*Server Class
Type
Hardware, software requirements and remarks
MCS-30-004-Class
MCS-40-005-Class
CRM Adapter Server
Operating system and other software
See:
Other hardware Requirements
100/1000 Ethernet port
* The selection of MCS system class should be based on the PeopleSoft server requirements for the given customer’s
required level of performance. For more information on the PeopleSoft CRM visit the
required level of performance. For more information on the PeopleSoft CRM visit the
web site.
7.6.18.1.5 CRM Connector Adapter for Microsoft CRM 3.0
Microsoft CRM 3.0 adapter is used in conjunction with the CRM Connector Server, which can be a part of the Unified
CC Enterprise solution configuration. This adapter is installed with the Microsoft CRM 3.0 product.
CC Enterprise solution configuration. This adapter is installed with the Microsoft CRM 3.0 product.
Table 7-59: CRM Connector Adapter for Microsoft CRM 3.0
*Server Class
Type
Hardware, software requirements and remarks
MCS-30-004-Class
MCS-40-005-Class
CRM Adapter Server
Operating system and other software
See:
Other hardware Requirements