Cisco Cisco IPCC Web Option Nota Di Rilascio
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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Option 2 - Supports from 300 to 5100 Agents
Server configuration options:
• Option 2.1 (see below): Rogger configuration – this server has the ICM Router and ICM Logger collocated
• Option 2.2 (see below): Standalone Router and standalone Logger
• Option 2.2 (see below): Standalone Router and standalone Logger
Table 7.10: Central Controller Servers - IPCC Enterprise Hardware, Common Ground Upgrade
Option 2.1
Option 2.2
Capacity (agents)
7.0(0) and 7.1(x)
Rogger
Router
Logger
300 MCS-30-001-Class
900 MCS-40-001-Class
3000
N/A
MCS-40-001-Class
3600
N/A
MCS-40-001-Class
GEN-50-001-Class
425 MCS-30-002-Class
1275 MCS-40-002-Class
4250
N/A
MCS-40-002-Class
5100
N/A
MCS-40-002-Class
GEN-50-002-Class
Table 7.11: Agent PG Servers - IPCC Enterprise Hardware, Common Ground Upgrade
Capacity (agents)
7.0(0)
7.0(0)
Capacity (agents)
7.1(x) **
7.1(x) **
Agent PG with
no options
no options
Agent PG with
CAD Services **
126 178
MCS-30-001-Class
180
270
MCS-30-001-Class
420 600
MCS-40-001-Class
600
1200
MCS-40-001-Class
N/A
178 252
MCS-30-002-Class
255
382
MCS-30-002-Class
595 850
MCS-40-002-Class
850
1700
MCS-40-002-Class
N/A
** In all cases where CAD Services are co-resident, 7.1(x) capacity remains the same as 7.0(0) capacity. For example, on an Agent
PG with CAD Services, MCS-40-001-Class, with 7.1(2), agent capacity is 150.
PG with CAD Services, MCS-40-001-Class, with 7.1(2), agent capacity is 150.