Cisco Cisco IP Contact Center Release 4.6.2 Guida All'Installazione

Upgrade Third Party software such as virus protection software and VNC or PCAnywhere.

Reboot the CTI OS Server.

Install the Version 2.0 Support Tools agent. It is not necessary to uninstall older versions of the
Support Tools agent.

Using the Domain Manager, add the CTI OS Server to the appropriate Active Directory Instance
Organizational Unit.

Run setup on the CTI OS 7.0 CD to install the CTI OS server. Input the appropriate domain
name and other configuration elements as they apply to the new environment.

While in CTI OS setup, review all entries and update as required.

Reboot the CTI OS Server.

Install the latest ICM/IPCC 7.0(0) service release and any required engineering specials on the
CTI OS Server.

Install Cisco Security Agent 4.5 with the latest compatible CSA Agent Policy on the CTI OS
Server.

Using ICM Service Control, change all CTI OS services to Automatic Restart.

Bring the upgraded CTI OS server online and verify proper system operation.

Note: Call processing for the Peripheral being upgraded is affected until the next four steps are
completed.

Using ICM Service Control, stop the ICM and CTI OS services on the Side B PG.

Using ICM Service Control, start all ICM and CTI OS services on the Side A PG.

Using ICM Service Control, set all of the ICM and CTI OS processes on the Side A PG to
Automatic Start.

Verify proper operation of the peripheral running on the upgraded Side A PG (call flows, CTI
desktops and other applications, Outbound Option dialer).

Using third party imaging or “ghost” software, perform a full system backup of the side B
Peripheral Gateway server so that it can be restored should a critical failure occur during the
common ground upgrade process.

Uninstall the Cisco Security Agent 4.0 Agent and the ICM Policy.

Upgrade Third Party software such as virus protection software and VNC or PC Anywhere.

Note: Perform Step 23 through Step 36 (inclusive) on the Side B PG.

Reboot the Side B PG.

Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)