Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
Comments
Reference
Action
Time Estimate
Step
None.
Upgrade the AWs, PGs,
RMS, and CIS
components.
RMS, and CIS
components.
1 hour per
node
node
12
ICM/IPCC Component Upgrade Process
Following chapters provide information on the upgrade process for each major ICM/IPCC
component. The process assumes that most components are configured redundantly, typically
Side A and Side B. For ICM/IPCC 7.0(0), the database migration uses a process and tool called
the Enhanced Database Migration Tool (EDMT) (see
component. The process assumes that most components are configured redundantly, typically
Side A and Side B. For ICM/IPCC 7.0(0), the database migration uses a process and tool called
the Enhanced Database Migration Tool (EDMT) (see
). This tool is referenced in the step-by-step procedures in this document.
Note:
• The phrase “ICM/IPCC core components” or “core components” refers to the following ICM
components: CallRouter, Logger, Administrator Workstations (AWs), Peripheral Gateways
(PGs), CTI Servers (CGs), CTI OS Servers, Historical Data Server (HDS), WebView Server.
(PGs), CTI Servers (CGs), CTI OS Servers, Historical Data Server (HDS), WebView Server.
• The phrase “ICM Central Controller” or “ICM Central Controller components” refers to the
following ICM components: CallRouter, Logger, key Distributor AW (with or without HDS,
HDS with or without WebView Server).
HDS with or without WebView Server).
Upgrade Guide Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.0(0)
65
Chapter 7: Upgrade Procedures
ICM/IPCC Component Upgrade Process