Cisco Cisco IP Contact Center Release 4.6.2 Guida Utente
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Cisco ICM Software Custom Screen Builder User Guide
Appendix A Creating Sample Report Templates
How to Create a Sample Real-Time Template
For each service, this template shows two pieces of information from the tables in the
Admin Workstation local database:
Admin Workstation local database:
•
Enterprise Name (from the Service table) is the category, or subject of the report
template. The category identifies the entities for which the template will retrieve
data.
template. The category identifies the entities for which the template will retrieve
data.
•
Calls Offered Half (from the Service_Real_Time table) is the value displayed for
each entity.
each entity.
How to Create the Sample Real-Time Template
Create the sample real-time template using the specifications described in the table
below, and following the instructions for creating a new template described in
below, and following the instructions for creating a new template described in
Category
Value
Table A-1
Sample Real-time Template Specifications
Component
Description
Database
Create a real-time template using the ICM real-time db:
RealTimeDB
Reporting Element / Template
Library
Library
Specify Peripheral Services as the template’s reporting element by
selecting this library in which to create the template:
selecting this library in which to create the template:
icm\<icm_instance_name>\aw\custom\persvc\ppb
050.pbl
Presentation Style
Select the following as the presentation style:
Graph: 3D Pie chart