Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici

Cisco

List of Figures

Figure 1: Columns and Rows.............................................................................................................................................8

Figure 2: Cross Reference.................................................................................................................................................9

Figure 3: Blended Agent Tables.....................................................................................................................................440

Figure 4: Device Tables.................................................................................................................................................441

Figure 5: Peripheral Detail Tables.................................................................................................................................442

Figure 6: Trunk Detail Tables........................................................................................................................................443

Figure 7: Enterprise Tables............................................................................................................................................444

Figure 8: Galaxy Tables.................................................................................................................................................445

Figure 9: Media Routing Tables....................................................................................................................................446

Figure 10: Route Tables.................................................................................................................................................448

Figure 11: Route Detail Tables......................................................................................................................................449

Figure 12: Schedule Table.............................................................................................................................................450

Figure 13: Script Tables.................................................................................................................................................452

Figure 14: Call Type Tables...........................................................................................................................................453

Figure 15: Region Detail Tables....................................................................................................................................454

Figure 16: Script Detail.................................................................................................................................................454

Figure 17: Security Tables.............................................................................................................................................455

Figure 18: Skill Target Tables........................................................................................................................................457

Figure 19: Agent Tables.................................................................................................................................................458

Figure 20: Service Tables..............................................................................................................................................459

Figure 21: Skill Group Tables........................................................................................................................................459

Figure 22: Skill Group Member Tables.........................................................................................................................460

Figure 23: System Tables...............................................................................................................................................461

Figure 24: User Preferences Tables...............................................................................................................................462

Figure 25: VRU Micro-Application Tables...................................................................................................................463

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)

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