Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici

• Y = Task can be interrupted.

• N = Task cannot be interrupted.

NULL

DBINT

The maximum number of calls allowed to be in queue for the
selected MRDomainID. Default is NULL.

MaxCallsInQueue

NULL

DBINT

The maximum number of calls allowed to be in queue for a call
type of the selected MRDomainID. Default is NULL.

MaxCallsInQueuePerCallType

NULL

DBINT

The number of seconds the ICM Open Peripheral Controller
(OPC) allows a task to continue. If OPC does not receive and

MaxTaskDuration

End Task message for a task in the MRD within this time period,
it will automatically end the task. Default is NULL.

NULL

DBINT

The maximum number of seconds a call is allowed to be in a
queue for the selected MRDomainID. Default is NULL.

MaxTimeInQueue

FK NOT NULL

DBINT

Identifies the type of media class. Initially, this ID is set to 4,
which is the Cisco Voice media class:

MediaClassID

• 1 = Cisco_Single_Session_Chat

• 2 = Cisco_Multi_Session_Chat

• 3 = Cisco_Blended_Collaboration

• 4 = Cisco_Voice

• 5= Cisco_Email

PK NOT NULL

DBINT

Unique identifier for this media routing domain. Initially, the
MRDomainID is set to 1.

MRDomainID

NOT NULL

DBINT

The default value of the ServiceLevelThreshold field for services
associated with this MRD.

ServiceLevelThreshold

NOT NULL

DBSMALLINT

The default value for the ServiceLevelType field for each service
associated with this MRD. This indicates how the ICM software
calculates the service level.

ServiceLevelType

NULL

DBINT

The connection timeout value in seconds. The default value is
300 seconds.

TaskLife

NULL

DBINT

The timeout value for waiting for a task to start.

TaskStartTimeout

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)