Cisco Cisco Unified Contact Center Enterprise 9.0(2) Riferimenti tecnici

 table defines import processes to be run automatically at specified

times.

The 

A schedule may recur daily, weekly, monthly, etc. The 

describes a recurrence pattern for a schedule.

The 

 table describes the export report.

Script Tables - Database Rules

To see an illustration and a list of all tables in the Script category, click 

.

The ICM/IPCC classifies each incoming call into a 

. The mapping considers the dialed number, caller-entered digits, and

calling line ID. The calling line ID can be specified as a specific number, a wildcard, or a 

. Each routing client may have a 

A script is a series of steps executed to determine the best route for a call or to perform periodic
administrative actions. You can create several versions of each script. General information about
each script is stored in the 

t. Specific information about each version is

stored in the 

. The binary representation of the script version is stored in the

 table. Each Script version has a 

 for each

database entity that it references.

A 

 associates one or more routing scripts to the call type based on a

schedule of when each script is active. An 

 schedules a

periodic administrative script. For each script version, 

 and 

 data are produced. Also, 

 data are produced for each call type.

You can define 

 that you can set and reference in scripts. Optionally,

you can define 

 that retain their values between script invocations.

You can also define custom functions that are stored as 

. The expression

With the optional Gateway feature, a script can communicate with an external application. An

 represents such an external application. Each side of the Central

 for each Application Gateway.

ICM/IPCC software also maintains 

 default values for Application Gateway

 data are produced for each Application Gateway.

With the optional Gateway SQL feature, a script can query an external database. The tables that
can be accessed are stored in 

 and the specific columns in 

.

The 

table contains data on how tasks are processed in a script

queue.

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)