Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici

CampaignID, SkillTargetID

clustered, unique, primary key
located on PRIMARY

XPKTarget_Group

NULL

varchar(50)

Abandoned Contacts are transferred to this route point, which points
to an IVR.

AbandonedRoutePoint

NULL

DBINT

This variable controls whether the dialer will use CTI Server to
answer the reservation call and the transfer call sent to the agent or
allow the agent’s phone to answer the call on its own.

AutoAnswerReservationCall

Possible values: 1: Auto answer on; 2: Auto-answer off

PK, FK NOT NULL

DBINT

The campaign to which this target group belongs. Foreign key from
the Campaign table.

CampaignID

This field is applicable to Outbound Option only.

NULL

varchar(255)

Additional configuration parameters.

ConfigParam

NULL

VNAME32

For IPCC, indicates the DN that should be used when sending a new
call request via the MR PIM. This DN will be used to run a routing

DialedNumber

script where an agent should be reserved from the same skill that
has been assigned to the campaign.

Note that each skill group should have a unique DN associated with
it.

For Avaya Definity ACD, indicates the number that should be dialed
to reach the VDN for the selected skill group.

NULL

DBINT

Reserved for future use

FutureUseInt1

NULL

DBINT

Reserved for future use

FutureUseInt2

NULL

DBINT

Reserved for future use

FutureUseInt3

NULL

DBINT

Reserved for future use

FutureUseInt4

NULL

DBINT

Reserved for future use

FutureUseInt5

NULL

varchar(64)

Reserved for future use

FutureUseVarchar1

Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions 7.2(2)