Cisco Cisco Agent Desktop 10.5 Guida All'Installazione

This section describes how to back up and restore CAD configuration settings and 
recordings using the CAD backup and restore (BARS) utilities. 

IMPORTANT:  For the most recent information on BARS procedures 
and utilities, consult the Release Notes.

NOTE:  You must use the utilities that were provided with the version 
of CAD you are backing up and with the version of CAD to which you 
are restoring the data. For example, if you are upgrading from CAD 
6.0 to CAD 7.1, you must use the utilities installed with CAD 6.0 to 
back up data, and the utilities installed with CAD 7.1 to restore data. 

The BARS tools enable you to save backup files to either network or local drives. 
However, due to file permission issues, CAD Configuration Setup cannot restore files 
if the backups are located on a network drive.

For this reason it is recommended that you save backup files to a local drive, and 
copy those backups to a secure location elsewhere if desired.

The process for backing up your CAD configuration settings and recordings is 
outlined here. You can back up the settings and recordings from a previous version of 
CAD and restore them to CAD 7.1, or make a backup of CAD 7.1 data for safety 
purposes.

It is recommended that you perform backups during down times when all agents are 
logged out. 

In a redundant system, run the CDBRTool on both Side A and Side B to back up 
audio recordings that are saved on both sides. However, run the BackupDB tool only 
on one side, not on both sides. 

1. On the server hosting the CAD base services, run the CDBRTool utility to 

back up LDAP and/or recordings (see 

Save the resulting backup files to a local drive. It is recommended that the 
files are also copied to a secure location.

2. On the server hosting the Recording & Statistics service, run the BackupDB 

utility to back up recording metadata (see 

).