Cisco Cisco Administrative Workstation Guida Utente

Overlapped bar graph showing the distribution (number) of
tasks offered at a half-hour sample rate.

H

entsvc17: Enterprise Service Tasks
Offered Half Hour

Table report that shows historical task handling data for a
collection of gates.

H

entsvc18: Enterprise Gate Analysis
Half Hour

Table summary of all historical enterprise service fields

H

entsvc24: Enterprise Service Historical
All Fields

Peripheral

Bar graph of time (in seconds) for delays in queue, longest
task in queue, and ASA over last 5 minutes.

R

persvc01: Peripheral Service Queue
Delay Status Real Time

Stacked bar graph of the number of tasks on which agents
are talking and the number of tasks in queue.

H

persvc02: Peripheral Service Status
Real Time

Table of tasks offered, handled, abandoned, and the effect
of abandoned tasks on service levels.

R

persvc03: Effect of Abandoned Tasks
on Peripheral Service Levels

Table of task counts and service levels (since end of last
5-minute and half-hour intervals, and since midnight).

R

persvc04: Peripheral Service Tasks
Trend Analysis Real Time

Pie chart of the percentage distribution of tasks offered since
the end of the last half-hour interval.

R

persvc05: Peripheral Service Tasks
Offered Over Half Hour

Bar graph of service levels since the end of the last 5-minute
and half-hour intervals, and since midnight. persvc07:

R

persvc06: Peripheral Service Levels
Real Time

Peripheral Service Tasks, Averages and Service Levels Real
Time

Table that shows tasks and queue status in real-time where
service/skill group mapping is available.

R

persvc08: Task and Agent Status Real
Time

Table summary of all real time peripheral service fields.

R

persvc27: Peripheral Service Real
Time All Fields

Overlapped bar graph that shows the number of tasks offered
per day.

H

persvc13: Peripheral Service Tasks
Offered Daily

Overlapped bar graph that shows the number of tasks handled
per day.

H

persvc14: Peripheral Service Tasks
Handled Daily

Overlapped bar graph that shows the number of tasks
abandoned per day.

H

persvc15: Peripheral Service Tasks
Abandoned Daily

Line graph of tasks abandoned, handled, and offered per day
(for use with a single peripheral service).

H

persvc16: Peripheral Service History
Daily

Overlapped bar graph showing the distribution (number) of
tasks offered at a half-hour sample rate.

H

persvc17: Peripheral Service Tasks
Offered Half Hour

Table that shows half-hour status information for a Rockwell
Galaxy gate (ICM peripheral service).

H

persvc18: Peripheral Gate Analysis
Half Hour

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)