Cisco Cisco Administrative Workstation Guida Utente

Figure 8: Icons for Graphs and Tables

Caltyp04 is a graphical report. Caltyp20 is a table.

Item and Date/Time Selections

When you create a report, WebView presents a Selection list of all valid items that the report
can include. For example, when you create a Call Type report, you see a list of all Call Types
that have been configured.

From these lists, you can select a maximum of 1,000 items for the report.

Note that the naming conventions that you follow when configuring your systems can make
your selection items easier to locate. See 

.

When you create historical reports, WebView prompts you to select the report date and time
range. The date and time range can be either relative or fixed.

Relative date and time ranges, such as Today and This Week, provide data relative to the day
you run the report.

Fixed date and time ranges, such as October 3, 2005, 09:00 to October 3, 2005, 11:59, are
specific dates and times that do not change if you run the report again at a different time.

WebView Real-Time Reports

For current activity on the status of certain statistics, select a real-time template. Real-time report
templates offer collections of real-time data based on the report category and subject and are
designated by the words "Real Time" or "Rolling 5 Minute" in their titles.

 is collected and updated continuously and is stored in four increments

in the real-time database tables on the Admin Workstation.

WebView Historical Reports

To review past performance trends, use the historical templates. These templates are designed
to present prior contact center activity for a time interval that you define.

Historical reports have both Half Hour and Daily versions and are designated by the words
"Half Hour", "Summary" or "Daily" in their titles.

See 

.

Reporting Guide for Cisco Unified ICM Enterprise & Hosted Release 7.2(1)