Cisco Cisco WebEx Meeting Center WBS29.8 Guida Informativa
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“With WebEx, customers can keep in touch with us without any infrastructure
limitations,” says Albertini. “There’s no need for VPNs or software installations, just
a browser. We can contact people anywhere, with any user device.” As a result, in
addition to improving health, safety, and operations, WebEx is widely used by most
business functions. In the Human Resources Department, for example, recruiters use
it to carry out remote interviews with job applicants. And in IT, helpdesk agents use it
to deal with PC problems, taking remote control of desktops if needed.
limitations,” says Albertini. “There’s no need for VPNs or software installations, just
a browser. We can contact people anywhere, with any user device.” As a result, in
addition to improving health, safety, and operations, WebEx is widely used by most
business functions. In the Human Resources Department, for example, recruiters use
it to carry out remote interviews with job applicants. And in IT, helpdesk agents use it
to deal with PC problems, taking remote control of desktops if needed.
In particular, the use of WebEx by the IT helpdesk has greatly reduced downtime
associated with computer failures, since many faults are now resolved in minutes.
associated with computer failures, since many faults are now resolved in minutes.
Finally, communication is an important factor in staff wellbeing. Saipem relies on
highly qualified and experienced engineers, who often spend long periods on
location away from home. The company urges its employees to use WebEx to stay
in touch with loved ones. Says Albertini: “We promote WebEx for contacting friends
and family because workers often spend a long time away from home. WebEx is
simple and encourages sharing. It means they can share video and photos.”
highly qualified and experienced engineers, who often spend long periods on
location away from home. The company urges its employees to use WebEx to stay
in touch with loved ones. Says Albertini: “We promote WebEx for contacting friends
and family because workers often spend a long time away from home. WebEx is
simple and encourages sharing. It means they can share video and photos.”
Next Steps
Having relied on videoconferencing for years, Saipem is now preparing to upgrade its
video infrastructure with a fully integrated service based on Cisco TelePresence Server.
video infrastructure with a fully integrated service based on Cisco TelePresence Server.
For More Information
To learn more about the Cisco architectures and solutions featured in this case
study, please go to:
study, please go to:
PRODUCT LIST
Collaboration
• Cisco Unified Communications Manager Business Edition
• Cisco TelePresence
• Cisco WebEx
• Cisco IP Communicator
• Cisco Unified IP Phones
• Cisco TelePresence
• Cisco WebEx
• Cisco IP Communicator
• Cisco Unified IP Phones
Elisa Albertini
Collaboration and Videoconferencing
Solution Leader, Saipem
Solution Leader, Saipem