Cisco Cisco Agent Desktop 8.0 Guida Utente
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
1-8
February 24, 2005
X To change your password:
1. In the left pane, select the Desktop Configuration node or any node
underneath it.
2. From the File menu, choose Change Cisco Desktop Administrator
Password.
The Change Cisco Desktop Administrator Password dialog box appears.
(see Figure 1-2.)
(see Figure 1-2.)
3. Enter your old password, a new password, and your new password again
to confirm it, and then click OK.
Your Desktop Configuration password is now changed.
NOTE:
If you forget your password, you must reinstall Desktop
Administrator.
Agent Desktop and Supervisor Desktop
User IDs and Passwords
User IDs and Passwords
Agent Desktop
Agent Desktop user IDs and passwords are set up in ICM and can be
administered only through ICM. The user’s Agent Desktop password is verified
on the CTI server when a user starts Agent Desktop.
administered only through ICM. The user’s Agent Desktop password is verified
on the CTI server when a user starts Agent Desktop.
Use ICM to change a user’s Agent Desktop password if it becomes necessary to
do so.
do so.
Supervisor Desktop
A user’s Supervisor Desktop user ID and password are the same as the user’s
Agent Desktop user ID (the user ID, as set up in ICM, is used in both the user ID
and password fields). User IDs and passwords are verified in LDAP when the
user starts Supervisor Desktop.
Agent Desktop user ID (the user ID, as set up in ICM, is used in both the user ID
and password fields). User IDs and passwords are verified in LDAP when the
user starts Supervisor Desktop.
The only way to change a Supervisor Desktop password is to issue the user a
new Agent Desktop user ID in ICM.
new Agent Desktop user ID in ICM.