Cisco Cisco Agent Desktop 8.0 Guida Utente
Work Flow
February 24, 2005
3-47
Figure 3-26.
Setup Call Control Action dialog.
4. Enter the following information, and then click OK.
■
A name for the call control action.
■
The type of action. (Select from the drop-down list.)
■
A phone number if required by the type of action. (For example, for
Blind Transfer, enter the phone number to which a call is
transferred.)
Blind Transfer, enter the phone number to which a call is
transferred.)
NOTE:
You can add delays in the call control action by inserting commas
in the dial string in the Phone Number field. Each comma is approximately
a 1.5-second delay. Delays are useful if you must also enter touch tones
during the call.
a 1.5-second delay. Delays are useful if you must also enter touch tones
during the call.
The Select Action dialog box appears. The new call control action has
been added to the list of available actions.
been added to the list of available actions.
Launch External Application Action
Launch actions start a third-party application in a new window.
To ensure applications are running before macros attempt to use them, start them
with launch actions assigned to the Startup event.
with launch actions assigned to the Startup event.
NOTE:
An application started by a launch action must use the same path
on the agent’s PC as it does on the administrator’s PC or it must be on a
network drive, or the launch action will not be successful.
network drive, or the launch action will not be successful.
When using launch actions, Agent Desktop can pass parameters, such as
command line arguments, in two ways.
command line arguments, in two ways.
The first method is to add parameters after the application path name. For
example, the command to start Microsoft Excel and open a spreadsheet named
mrmtest.xls is:
example, the command to start Microsoft Excel and open a spreadsheet named
mrmtest.xls is: