Cisco Cisco Agent Desktop 9.0 Guida Utente
Cisco Desktop Product Suite 4.6: Desktop Administrator User’s Guide
6-22
February 24, 2005
Setting Up a Launch External
Application Action
Application Action
Premise
Rock Coast Products wants to set up a task button that automatically launches a
third-party application.
third-party application.
Steps
In this example you set up an action that launches Microsoft WordPad and then
associates the action with a task button on the agent’s toolbar.
associates the action with a task button on the agent’s toolbar.
1. In Desktop Administrator, click Desktop Configuration > Work Flow
Groups > Agents, select a work flow group, and then click User
Interface.
Interface.
The User Interface Setup window appears.
2. On the Toolbar tab, select the task button you want to configure.
3. Check the Visible check box.
4. Type a brief hint to describe the action (for instance, “WordPad”) in the
hint field.
5. Click Add.
6. In the Select Action dialog box, select the Launch External Application tab,
and then click New.
7. In the Setup Launching External Application Action dialog box, enter a
name for the action in the Action Name field and browse to the
application’s executable (Wordpad.exe) in the Application field.
application’s executable (Wordpad.exe) in the Application field.
Remember that the application should be located on a network drive so it
is accessible to all agents. If you must use an application located on the
agent’s PC, make sure that the application is accessible by an identical
path on each agent’s PC.
is accessible to all agents. If you must use an application located on the
agent’s PC, make sure that the application is accessible by an identical
path on each agent’s PC.
8. If you want, add any of the available arguments to pass to WordPad.
Select the arguments from the right Available Arguments pane and use the
left and right arrows to add or remove them to the left Arguments pane.
Use the up and down arrows to rearrange the order in which they will
appear.
left and right arrows to add or remove them to the left Arguments pane.
Use the up and down arrows to rearrange the order in which they will
appear.
9. Click OK to return to the Launch External Application tab with the new
action highlighted in the list of actions.
10. Click OK to return to the User Interface Setup window.
11. In the User Interface Setup window’s Toolbar tab, the new action is now
associated with the task button you are configuring.
12. Click OK to save the changes.