Cisco Cisco Agent Desktop 8.0 Guida Utente

January 16, 2013

217

Tutorials

Introduction

This chapter shows you how to perform a number of common tasks. The tasks are 
presented as tutorials, and each task includes step-by-step instructions and keystroke 
macro examples. 

The tutorials are based on a fictional company called Rock Coast Products. The 
tutorials are:

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NOTE:  The macros used in these tutorials might need fine-tuning, 
depending on the PC used and the third-party software accessed.