Cisco Cisco Computer Telephony Integration Option 8.5 Guida Dello Sviluppatore

MessageHeader

Standard message header. 
MessageType = 123.

MHDR

8

PeripheralID

The ICM PeripheralID of the ACD 
where the call is located.

UINT

4

ConnectionCallID

The Call ID value assigned to the 
call by the peripheral or ICM 
software.

UINT

4

ConnectionDevice 
IDType

Indicates the type of the connection 
identifier supplied in the 
ConnectionDeviceID floating field 
(

USHORT

2

SessionID

The CTI client SessionID of the CTI 
client making the notification.

UINT

4

ConnectionDevice 
ID 

The identifier of the connection 
between the call and the agent’s 
device.

STRING

64

ClientID 

The ClientID of the client making 
the notification.

STRING

64

ClientAddress 

The IP address of the client making 
the notification.

STRING

16

AgentExtension 

The agent’s ACD teleset extension.

STRING

16

AgentID 

The agent’s ACD login ID.

STRING

12

AgentInstrument 

The agent’s ACD instrument 
number.

STRING

64

Maximum message size (including header)

274

The agent or supervisor can click on a Bad Call Line button on their desktop to initiate this feature. A 
record would capture the information of the trunk, gateways, and other devices used in the connection. 
This information is intended to aid troubleshooting by service personnel. 

When a line condition is in poor quality, an agent could send the BAD_CALL_REQ message to mark 
the bad line: