Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
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Post-Routing
Figure 7: Partial 4400 Virtual Device Configuration for
Delivered/Divert Post Routing
4.3 Translation Routing
Virtual devices are used on the 4400 for translation routing. The
destination device must be on the switch, and can be any dialable number.
That is, the destination device can be a Pilot, a device, an Agent, a virtual
device, or a hunting group.
For Translation Routing, enough virtual devices must be configured to
account for all the possible translation routes. There should be enough
translation routes to cover all the possible calls „in-transit‟ from the
network to the ACD at any given time. Exceeding this limit is not an issue
since Unified ICM will manage the utilization of these „routes‟. A simple
rule for estimating this is:
destination device must be on the switch, and can be any dialable number.
That is, the destination device can be a Pilot, a device, an Agent, a virtual
device, or a hunting group.
For Translation Routing, enough virtual devices must be configured to
account for all the possible translation routes. There should be enough
translation routes to cover all the possible calls „in-transit‟ from the
network to the ACD at any given time. Exceeding this limit is not an issue
since Unified ICM will manage the utilization of these „routes‟. A simple
rule for estimating this is:
Number of Virtual devices = Number of Translation-Routing
operations to perform within 10 seconds.
operations to perform within 10 seconds.
When defining the virtual devices for Post-routing, the Virtual Z box
should be checked, the „Ghost Z feature‟ field must be left at „without‟,
and the CSTA routing box should remain unchecked.
should be checked, the „Ghost Z feature‟ field must be left at „without‟,
and the CSTA routing box should remain unchecked.
Figure 8: Partial 4400 Virtual Device Configuration for
Translation Routing