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Cisco Cisco IP Contact Center Release 4.6.2 Riferimenti tecnici

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Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2      Table Details
Agent_Event_Detail Table
MRDomainID
The ID of the Media Routing Domain with which 
the event is associated.
DBINT
PK
NOT NULL
ReasonCode
The ReasonCode associated with the event. Refer 
to the Reason_Code table.
DBINT
NULL
RecoveryKey
A unique ID assigned to each record and used 
internally by the ICM/IPCC Enterprise software to 
track the record.
DBFLT8
AK-1
NOT NULL
SkillTargetID
The SkillTargetID of the agent.
DBINT
PK
NOT NULL
TimeZone
The time zone for the dates and time. The value is 
the offset in minutes from GMT.
DBINT
PK
NOT NULL
Table 2-10
Agent_Event_Detail Table (continued)
Field Name
Description
Data Type
Keys and 
Null Option