Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici
2-150
Cisco ICM/IP Contact Center Enterprise Edition Database Schema Handbook, Release 6.0(0)
Chapter 2 Table Details
Galaxy_Agent_Call_Count Table
Galaxy_Agent_Call_Count Table
Central database only.
This table applies to Rockwell Galaxy ACDs only. Each row provides call counts an agent configured
on a Galaxy ACD.
on a Galaxy ACD.
Table 2-149 Galaxy_Agent_Call_Control Table Constraints
Constraint
Field Name(s)
PK
DateTime
PeripheralID
PortID
TimeZone
PeripheralID
PortID
TimeZone
AK-1
RecoveryKey
FK
PeripheralID
Table 2-150 Galaxy_Agent_Call_Control Table
Field Name
Description
Data Type
Keys and
Null Option
Null Option
AgentIGroup
The Galaxy identifier for the I-Group of the agent. DBSMALLINT
NOT NULL
CallCount
The number of calls
by the agent.
DBSMALLINT
NOT NULL
DateTime
The date and time at the end of the reporting
interval.
interval.
DBDATETIME
PK
NOT NULL
PeripheralID
The ICM software identifier for the ACD.
DBSMALLINT
PK, FK
NOT NULL
PeripheralTimeZone
The time zone in which the ACD is located. The
value is the offset in minutes from GMT.
value is the offset in minutes from GMT.
DBINT
NOT NULL
PhoneNumber
Agent’s phone number. Invalid if TerminationType
is Voice Operated Relay.
is Voice Operated Relay.
DBSMALLINT
NOT NULL
PortID
The identifier of the Galaxy port associated with
the agent.
the agent.
DBSMALLINT
PK
NOT NULL
RecoveryKey
A unique ID assigned to each record and used
internally by the ICM/IPCC Enterprise software to
track the record.
internally by the ICM/IPCC Enterprise software to
track the record.
DBFLT8
AK-1
NOT NULL