Cisco Cisco E-Mail Manager Unity Integration Option Guida Utente
Figure 148: ECC Variable user.microapp.media_server Set Variable Node
At this point, scripting is conducted on the ISN. Consult the Cisco Internet Service Node (ISN)
Configuration and Administration Guide, Appendix B for details on scripting in ISN.
Configuration and Administration Guide, Appendix B for details on scripting in ISN.
Next, the call is sent to the ICM gateway of a particular customer instance.
If multiple DNs are used, then you can send the call to a different ISN Media Server based on
the different DN.
the different DN.
Finally, the call is sent to the ICM gateway of a particular customer instance. Add an ICM
Gateway Node and select the customer to which to route the call.
Gateway Node and select the customer to which to route the call.
Figure 149: ICM Gateway Node
Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise & Hosted Release 7.5(1)
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Chapter 14: Hosted Scripting Considerations
NAM Script Configuration