Cisco Cisco IP Contact Center Release 4.6.1 Guida All'Installazione

Chapter 10 ICM 4.6.2 or ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition, Release 6.0(0) Common Ground

Common Ground Upgrade Migration Tasks

10-22

Cisco ICM Software Upgrade Migration Guide, Release 6.0(0)

Note

When upgrading ICM 4.6.2 to ICM/IP Contact Center Enterprise Edition,
Release 6.0(0):
1. Upgrade the Third Party Tools
2. Run ICM Setup.exe to upgrade the ICM.

Note

When upgrading ICM 5.0(0) to ICM/IP Contact Center Enterprise Edition,
Release 6.0(0):
1. Third Party Tools remain the same, no upgrade required.
2. Run ICM setup.exe to upgrade the ICM.

Note

If you get a Read Only File Detected dialog, click Do not display this message
again, then click Yes.

Step 3

Run ICM setup.exe from the ICM Installation CD.

Note

When upgrading ICM 4.6.2 to ICM/IP Call Center Enterprise Edition,
Release 6.0(0), the following message is displayed in the Question window:

Setup is about to convert GeoTel registry to Cisco registry and rename icr
directory to icm directory. After the conversion, please perform upgrade to all on
the icm system. Do you want to continue?

Select Yes.

Step 4

Select Upgrade All. The Upgrade all ICM instances dialog appears.

Step 5

Press OK to upgrade all instance components of this system.

Step 6

If you have WebView, a dialog appears asking for the location of WebView Server.
Enter the DB Server machine name and click OK.

Note

If you get a Read Only File Detected dialog, click Do not display this message
again, then click Yes.