Cisco Cisco E-Mail Manager Unity Integration Option Guida All'Installazione
Notes
Prerequisite(s)
Machine Type
SQLServer2005 must be installed as follows:
SQL Server
2005
2005
Central
Controller,
Administration &
Controller,
Administration &
•
Appropriate service pack as described in the Hardware
and System Software Specification (Bill of Materials)
and System Software Specification (Bill of Materials)
WebView
Reporting
Reporting
for Cisco Unified ICM/ Contact Center Enterprise &
Hosted, Release 7.5(1).
Hosted, Release 7.5(1).
•
Configuration settings as described in the Staging Guide
for Unified ICM/Contact Center Enterprise & Hosted.
for Unified ICM/Contact Center Enterprise & Hosted.
•
Named Pipes ordered before TCP IP (to do this open
SQL Server Configuration Manager and select SQL
Native Client Configuration > Client Protocols and
ensure the order has Named Pipes before TCP/IP). Ensure
that Named Pipes and TCP/IP are enabled in the list
(order is irrelevant) in SQL Server 2005 Network
Configuration by selecting Protocols for
MSSQLSERVER.
SQL Server Configuration Manager and select SQL
Native Client Configuration > Client Protocols and
ensure the order has Named Pipes before TCP/IP). Ensure
that Named Pipes and TCP/IP are enabled in the list
(order is irrelevant) in SQL Server 2005 Network
Configuration by selecting Protocols for
MSSQLSERVER.
The Windows IIS component must be installed.
IIS, Internet
Explorer
Explorer
Administration &
WebView
Reporting
WebView
Reporting
For access to the Cisco IPCC Enterprise Web
Administration Tool, see the Hardware and System Software
Specification (Bill of Materials) for Cisco Unified ICM/
Contact Center Enterprise & Hosted, Release 7.5(1). for
the latest Internet Explorer version supported.
Administration Tool, see the Hardware and System Software
Specification (Bill of Materials) for Cisco Unified ICM/
Contact Center Enterprise & Hosted, Release 7.5(1). for
the latest Internet Explorer version supported.
Third-Party Software: Packaged Software
The following third-party software is packaged and installed automatically:
Functionality
Installed On
Software/Version
Servlet engine for the Cisco IPCC
Enterprise (Unified SCCE) Web
Administration Tool.
Enterprise (Unified SCCE) Web
Administration Tool.
Administration & WebView
Reporting
Reporting
Apache Tomcat 5.5
Java Development Kit.
Administration & WebView
Reporting; Agent/IVR
Controller
Reporting; Agent/IVR
Controller
JDK 1.5.0_14
Servlet engine for WebView Reporting.
Administration & WebView
Reporting
Reporting
New Atlanta Servlet
Exec 5.0 ISAPI
Exec 5.0 ISAPI
Translates reports to database queries
for WebView Reporting.
for WebView Reporting.
Administration & WebView
Reporting
Reporting
Sybase EAServer 5.1.0
(this includes Jaguar)
(this includes Jaguar)
Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)
62
Chapter 9: Installing and Configuring the Controllers and Administration & WebView Reporting
Third-Party Software: Packaged Software