Cisco Cisco IP Contact Center Release 4.6.1 Guida All'Installazione

Provides a brief description of the Unified SCCE
system and an explanation of its components.

Introduction to Unified SCCE

Provides hardware and software specifications for
Unified SCCE components. It also provides a list of

Unified SCCE Platform Specifications

component features not supported when components
are deployed as part of a Unified SCCE deployment.

Provides an overview of Unified SCCE supported
deployments.

Unified SCCE Deployment Models

Provides task checklists designed to help you track your
progress as you install and configure Unified SCCE.

Overview of Installation and
Configuration Tasks

Provides two sample dial plans and discusses the value
of having a dial plan.

Planning Ahead

Describes how to install and configure Unified CM
software for Unified SCCE.

Installing and Configuring Cisco
Unified Communications Manager
(Unified CM) for Unified SCCE

Describes how to install and configure Unified IP IVR
software.

Installing and Configuring Cisco
Unified IP IVR (Unified IP IVR) for
Unified SCCE.

Describes how to install and configure Unified CVP
software for Unified SCCE

Installing and Configuring Cisco
Unified Customer Voice Portal
(Unified CVP) for Unified SCCE

Describes how to install and configure the Unified
SCCE Controllers and Administration & WebView
Reporting component.

Installing and Configuring the
Controllers and Administration &
WebView Reporting

Describes the post-installation tasks completed using
the Deployment Wizard.

Initial Configuration and Deployment
Wizard

Describes the utilities that are automatically installed
with the IPCC Web Administration Tool.

Other Installed Administration Utilities

Describes how to configure machines, and create
additional IVR Connections. Also provides help in

Post Installation Configuration

creating agents and groups and setting up contact
routing.

Describes how to install and configure Cisco Agent
and Supervisor Desktops and CTI OS Agent Desktop
and Supervisor Desktop.

Installing Agent and Supervisor
Desktops for Unified SCCE

Describes how to configure the optional Outbound
Option feature for Unified SCCE.

Installing and Configuring Outbound
Option for Unified SCCE

Installation and Configuration Guide Cisco Unified System Contact Center Enterprise 7.5(1)