Cisco Cisco IP Contact Center Release 4.6.2 Guida All'Installazione
Step 1
In the Phone Home Configuration dialog box, in the CSFS (Customer Support Forwarding
Service) configuration section, enter the Customer name (typically a three- or four-letter
value) and Site name (for duplexed components, this value must be unique for each side; for
example, LoggerA or LoggerB). Also specify the Suppression limit, which is the maximum
number of times any one event can be repeated within the Suppression Time; and the
Suppression time, which is the interval, in minutes, during which the Suppression Limit applies.
Service) configuration section, enter the Customer name (typically a three- or four-letter
value) and Site name (for duplexed components, this value must be unique for each side; for
example, LoggerA or LoggerB). Also specify the Suppression limit, which is the maximum
number of times any one event can be repeated within the Suppression Time; and the
Suppression time, which is the interval, in minutes, during which the Suppression Limit applies.
Step 2
In the Contacting Support section, specify in Heartbeat interval the number of minutes
between CSFS test messages to your support provider, in User ID the login name used by DTP
when connecting to the support machine, and in Password the password used by DTP when
connecting to the support machine.
between CSFS test messages to your support provider, in User ID the login name used by DTP
when connecting to the support machine, and in Password the password used by DTP when
connecting to the support machine.
Step 3
In the Contacting Support section, specify how to contact the Primary Listener. Either specify
the telephone number for a RAS connection in the Phone number field or check the Send data
over local network option for a direct network connection. Modify the Import directory value
by replacing the string customer_name with the actual customer name. Set Import system
name and Import domain to point to the machine running the Listener. If you have a backup
Listener, enter the phone and import information for the Backup Listener.
the telephone number for a RAS connection in the Phone number field or check the Send data
over local network option for a direct network connection. Modify the Import directory value
by replacing the string customer_name with the actual customer name. Set Import system
name and Import domain to point to the machine running the Listener. If you have a backup
Listener, enter the phone and import information for the Backup Listener.
Step 4
In the Serial feed configuration section, check the Enable box to enable the ICM Serial Feed
facility. This facility allows you to monitor ICM events locally through a serial port. Complete
the Comport field with the port on the Logger through which you want to receive events. This
port must be after the port used by DTP. By default, DTP uses COM1 and the Serial Feed facility
uses COM2. Enter the Pipe name through which the Serial Feed facility receives events. This
must always be set to CSFSEventFeed. Set the Speed at which the listening device can receive
events. The default is 9600.
facility. This facility allows you to monitor ICM events locally through a serial port. Complete
the Comport field with the port on the Logger through which you want to receive events. This
port must be after the port used by DTP. By default, DTP uses COM1 and the Serial Feed facility
uses COM2. Enter the Pipe name through which the Serial Feed facility receives events. This
must always be set to CSFSEventFeed. Set the Speed at which the listening device can receive
events. The default is 9600.
Step 5
Click OK, which accepts the information that you entered, and returns you to the Logger
Component Properties dialog box.
Component Properties dialog box.
See Also
For the Logger Component Properties dialog box,
.
How to Set the Outbound Option Configuration
Step 1
In the Outbound Option Configuration dialog box, in the SQL server system field, enter the
host name or IP address of the machine that has the SQL database.
host name or IP address of the machine that has the SQL database.
Step 2
Enter the Heartbeat for the connection. The default is usually acceptable.
Note: Refer to the Outbound Option Setup and Configuration Guide for Cisco ICM/IPCC
Enterprise & IPCC Hosted Editions for more information.
Enterprise & IPCC Hosted Editions for more information.
Step 3
Click OK, which accepts the information that you entered, and returns you to the Logger
Component Properties dialog box.
Component Properties dialog box.
ICM Installation Guide for Cisco ICM Enterprise Edition Release 7.0(0)
37
Logger Setup
How to Install a Logger