Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici

Each row identifies a script used by a network VRU to handle a call. A VRU script is managed by the 
VRU itself. It is not stored in the ICM database or directly managed by the ICM software. The ICM 
software can only direct the VRU to run the script.

You can configure a VRU script in the ICM Configuration Manager. You can then reference it in an ICM 
routing script.

Customer Definition (via CustomerDefinitionID)

Network VRU (via NetworkTargetID)

NetworkVRUScriptID

A unique identifier the ICM software uses for the script. int

PK, NOT NULL

NetworkTargetID

Identifies the network VRU associated with the script.

int

AK2, FK, NOT 
NULL

EnterpriseName

An enterprise name for the VRU script. This name must 
be unique among all VRU scripts in the enterprise.

varchar(32)

AK1, NOT 
NULL

VruScriptName

The name of the script on the VRU.

varchar(40)

AK2, NOT 
NULL

CustomerDefinitionID

Identifies the customer definition associated with the 
script.

int

FK, NULL

Interruptible

Indicates whether the script can be interrupted (for 
example, if an agent becomes available to handle the 
call): 

Y = Interruptible
N = Not interruptible

char(1)

NOT NULL

Overridable

Indicates whether the VRU script itself can override its 
Interruptible flag: 

Y = Yes, VRU script can override
N = No, VRU script cannot override

char(1)

NOT NULL

ConfigParam

An optional string that is sent to the VRU to initialize the 
script.

varchar(255)

NULL

Description

Additional information about the script.

varchar(255)

NULL

Timeout

Number of seconds for the ICM software to wait for a 
response from the routing client after directing it to run 
the script.

int

NOT NULL

ChangeStamp

Incremented when the record is changed in the central 
database.

int

NOT NULL