Cisco Cisco E-Mail Manager Unity Integration Option Riferimenti tecnici
2-10
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Agent_Real_Time Table
Related tables:
Agent (via SkillTargetID)
Device Target (via NetworkTargetID)
Media Routing Domain (via MRDomainID)
Agent_Real_Time Table
Local database only.
Each row provides real-time statistics for an agent who is currently logged in. The ICM software
generates an Agent_Real_Time record for each agent.
generates an Agent_Real_Time record for each agent.
ReasonCode
Reason code returned by the peripheral for the agent
logout.
logout.
int
NULL
NetworkTargetID
The device target the agent was logged on to. This
applies for enterprise agents only.
applies for enterprise agents only.
int
FK, NULL
Table 2-6
Agent_Logout Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option
Table 2-7
Agent_Real_Time Table
Field Name
Description
Data Type
Keys and Null
Option
Option
SkillTargetID
Identifies the agent.
int
PK, FK, NOT
NULL
NULL
MRDomainID
The identifier for the Media Routing Domain
associated with this peripheral.
associated with this peripheral.
int
FK, NOT NULL
DateTime
The date and time when the row was generated.
datetime
NOT NULL
SkillGroupSkillTargetID
Identifies the skill group for the call the agent is
currently working on.
currently working on.
int
NULL
ServiceSkillTargetID
Identifies the service for the call the agent is
currently working on.
currently working on.
int
NULL
AgentState
The current real time state of the agent:
0 = Logged Off
1 = Logged On
2 = Not Ready
3 = Ready
4 = Talking
5 = Work Not Ready
6 = Work Ready
7 = Busy Other
8 = Reserved
9 = Call Initiated
1 = Logged On
2 = Not Ready
3 = Ready
4 = Talking
5 = Work Not Ready
6 = Work Ready
7 = Busy Other
8 = Reserved
9 = Call Initiated
int
NULL