Cisco Cisco IP Contact Center Release 4.6.1 Riferimenti tecnici

Campaign_Query_Rule (via CampaignID)

Campaign_Query_Rule_Real_Time (via CampaignID)

QuickDetectEnabled

Valid options are:

Y = Voice/answering machine detection should be done 
quickly rather than accurately. 
N = Voice/answering should be done accurately, but not as 
quickly as with the quick detect feature.

char(1)

NOT NULL

SPClosedRecordEnabled

Valid options are:

Y = Indicates that a stored procedure should be called 
after a customer record has been closed. This stored 
procedure resides in the Blended Agent private database. 

N = This stored procedure should not be called.

char(1)

NOT NULL

SPClosedRecordCount

The number of customer close record requests to queue 
before calling a stored procedure for third-party 
processing.

smallint

NOT NULL

PersonalizedCallback
Enabled

Valid options are:

Y = Personalized callback is enabled. 
N = Personalized callback is not enabled.

char(1)

NOT NULL

ReleaseCallback
Enabled

Valid options are:

Y = A personalized callback should be sent to another 
agent if the original agent is not available. 
N = A personalized callbach should not be sent to another 
agent.

char(1)

NOT NULL

Reschedule
CallbackMode

Valid options include:

1 = If a callback should be rescheduled for the same time 
period the next day.
2 = If the callback will be rescheduled for tthe next valid 
dialing period. 
3 = If the callback will be abandoned (not attempted 
again).

smallint

NOT NULL

ChangeStamp

Incremented when the record is changed in the central 
database. 

int

NOT NULL