Cisco Cisco IPCC Web Option Riferimenti tecnici
2-164
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Route_Five_Minute Table
ServiceLevelCallsTo5
Total of calls to the route answered within the
ICM service level threshold during the
five-minute interval.
ICM service level threshold during the
five-minute interval.
int
NULL
ServiceLevelAbandToday
Cumulative total of calls to the route abandoned
within the ICM service level threshold since
midnight.
within the ICM service level threshold since
midnight.
int
NULL
ServiceLevelAbandTo5
Total of calls to the route abandoned within the
ICM service level threshold during the
five-minute interval.
ICM service level threshold during the
five-minute interval.
int
NULL
ServiceLevelCallsOfferedToday
Total number of calls to the route that had a
service level event since midnight.
service level event since midnight.
int
NULL
ServiceLevelCallsOfferedTo5
Total number of calls to the route that had a
service level event during the five-minute
interval.
service level event during the five-minute
interval.
int
NULL
ServiceLevelCallsQHeld
Number of calls to the route that had been in
queue longer than the service level threshold as
of the end of the five-minute interval.
queue longer than the service level threshold as
of the end of the five-minute interval.
int
NULL
LongestCallQ
Length of time that the longest call in the queue
for the route had been there at the end of the
five-minute interval.
for the route had been there at the end of the
five-minute interval.
int
NULL
AvgDelayQAbandTo5
Average delay time of abandoned calls in queue
for the route during the five-minute interval.
for the route during the five-minute interval.
int
NULL
Unused1
This field is not used.
real
NULL
AvgSpeedAnswerTo5
Average answer wait time for all incoming calls
to the route during the five-minute interval.
to the route during the five-minute interval.
int
NULL
CallsOfferedTo5
Number of calls to the route offered in the
five-minute interval. The CallsOffered count
includes calls that are overflowed and
transferred into the service or route. A call is
counted as offered as soon as it is associated
with a route.
five-minute interval. The CallsOffered count
includes calls that are overflowed and
transferred into the service or route. A call is
counted as offered as soon as it is associated
with a route.
int
NULL
AvgTalkTimeTo5
Average talk time in seconds for calls to the
route ending during the five-minute interval.
Talk time is populated with the TalkTime and
HoldTime associated with call to the route (both
from Termination_Call_Detail).
route ending during the five-minute interval.
Talk time is populated with the TalkTime and
HoldTime associated with call to the route (both
from Termination_Call_Detail).
int
NULL
CallsHandledTo5
Number of calls to the route handled during the
five-minute interval. A call is counted as
handled when the call is finished (that is, when
any after-call work associated with the call is
completed).
five-minute interval. A call is counted as
handled when the call is finished (that is, when
any after-call work associated with the call is
completed).
int
NULL
Table 2-141 Route_Five_Minute Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option