Cisco Cisco Unified Contact Center Enterprise 9.0(2) Riferimenti tecnici
2-95
Cisco ICM Software Database Schema Handbook
78-11677-04
Chapter 2 Table Details
Galaxy_Gate Table
Related tables:
Peripheral (via PeripheralID)
Service (via SkillTargetID)
OverflowCallWorkTime
Total time, in seconds, that primary agents for
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for another
gate.
this gate spent in wrap-up after external, internal
gate transfer, and internal gate calls for another
gate.
int
NOT NULL
PrimaryODCallWorkTime
Total time, in seconds, that primary agents for
this gate spent in wrap-up after
overflow/diversion-in calls to this gate.
this gate spent in wrap-up after
overflow/diversion-in calls to this gate.
int
NOT NULL
SecondaryODCallWorkTime
Total time, in seconds, that secondary agents for
this gate spent in wrap-up after
overflow/diversion-in calls to this gate.
this gate spent in wrap-up after
overflow/diversion-in calls to this gate.
int
NOT NULL
OverflowODCallWorkTime
Total time, in seconds, that primary agents for
this gate spent in wrap-up after
overflow/diversion-in calls for another gate.
this gate spent in wrap-up after
overflow/diversion-in calls for another gate.
int
NOT NULL
OutCallTalkTime
Total time, in seconds, that primary agents for
this gate were connected to an out trunk or
tie-line with no incoming calls in progress.
this gate were connected to an out trunk or
tie-line with no incoming calls in progress.
int
NOT NULL
DelayTimeToHandle
Total time, in seconds, that external, internal
gate, internal gate transfer, and
overflow/diversion-in calls waited before being
answered by an agent.
gate, internal gate transfer, and
overflow/diversion-in calls waited before being
answered by an agent.
int
NOT NULL
DelayTimeToAbandoned
Total time, in seconds, that external, internal
gate, internal gate transfer, and
overflow/diversion-in calls waited before being
lost.
gate, internal gate transfer, and
overflow/diversion-in calls waited before being
lost.
int
NOT NULL
RecoveryKey
A value used internally by the ICM software to
track virtual time.
track virtual time.
float
AK1, NOT
NULL
NULL
Table 2-79 Galaxy_Gate Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option