Cisco Cisco Unified Contact Center Enterprise 9.0(2) Riferimenti tecnici
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Cisco ICM Software Database Schema Handbook
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Chapter 2 Table Details
Route_Half_Hour Table
LongestCallDelayQTime
The longest time in seconds a call was in queue
for the route before being answered during the
half-hour interval. This includes the
LocalQTime for the call from the
Termination_Call_Detail record.
for the route before being answered during the
half-hour interval. This includes the
LocalQTime for the call from the
Termination_Call_Detail record.
int
NULL
RecoveryDay
A value used internally by the ICM software to
track virtual time.
track virtual time.
int
NOT NULL
RecoveryKey
A value used internally by the ICM software to
track virtual time.
track virtual time.
float
AK1, NOT
NULL
NULL
ShortCallsToHalf
The total number of calls to the route that were
too short to be considered abandoned during
the half-hour interval. A call is determined to
be a short call if it is abandoned before the
Abandoned Call Wait Time expired. Short calls
are not considered abandoned, nor are they
accounted for in any of the ICM abandoned
calls calculations.
too short to be considered abandoned during
the half-hour interval. A call is determined to
be a short call if it is abandoned before the
Abandoned Call Wait Time expired. Short calls
are not considered abandoned, nor are they
accounted for in any of the ICM abandoned
calls calculations.
int
NULL
ShortCallsTimeToHalf
The time, in seconds, accumulated by calls that
were too short to be counted as abandoned
during the half-hour interval. These calls were
abandoned before the abandoned call wait time
expired.
were too short to be counted as abandoned
during the half-hour interval. These calls were
abandoned before the abandoned call wait time
expired.
int
NULL
ForcedClosedCallsToHalf
The number of calls to the route that were
determined to be closed following an
interruption in data during the half-hour
interval. ForcedClosedCalls are calls that
terminated because of errors tracking the call’s
state transition. Calls may become forced
closed if there is lack of events from the ACD’s
CTI interfaces (for example, a lack of a
Disconnect event, or failure on the switch’s
CTI connection).
determined to be closed following an
interruption in data during the half-hour
interval. ForcedClosedCalls are calls that
terminated because of errors tracking the call’s
state transition. Calls may become forced
closed if there is lack of events from the ACD’s
CTI interfaces (for example, a lack of a
Disconnect event, or failure on the switch’s
CTI connection).
int
NULL
OverflowInToHalf
Number of calls that the peripheral retargeted,
or overflowed, into the route during the
half-hour interval. The ICM software keeps
counts of the number of calls moved out of each
service or route (overflowed out) and moved
into each service or route (overflowed in).
or overflowed, into the route during the
half-hour interval. The ICM software keeps
counts of the number of calls moved out of each
service or route (overflowed out) and moved
into each service or route (overflowed in).
int
NULL
OverflowOutToHalf
Number of calls the peripheral retargeted, or
overflowed, out of the route during the
half-hour interval. The ICM software keeps
counts of the number of calls moved our of
each service or route (overflowed out) and
moved into each service or route (overflowed
in).
overflowed, out of the route during the
half-hour interval. The ICM software keeps
counts of the number of calls moved our of
each service or route (overflowed out) and
moved into each service or route (overflowed
in).
int
NULL
Table 2-142 Route_Half_Hour Table (continued)
Field Name
Description
Data Type
Keys and Null
Option
Option