Cisco Cisco Agent Desktop 10.5 Guida All'Installazione
Upgrading From a Previous Version
February 21, 2013
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As a best practice, after you change feature level, back up your system at the new
feature level. Then, delete any backups you made before changing the feature level.
feature level. Then, delete any backups you made before changing the feature level.
For information on the features provided at each feature level, see
To change feature levels in an upgrade:
1. On the computer that hosts the CAD services, navigate to the folder
C:\Program Files\Cisco\Desktop\bin.
2. Run LicenseAdmin.exe to start Unified CCE License Administration.
3. In the Unified CCE License Administration window, click License URL. Your
web browser starts and opens the secured licensing website at
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.
http://209.46.83.138/sws/ciscoLicense/LicenseRegister.html.
4. In the Customer ID field, type 0 (zero), then click Continue.
NOTE: You must enter 0 in the customer ID field, even if you already
have a customer ID number.
have a customer ID number.
5. Enter the product information. This includes the new package (feature level)
you have purchased.
).
7. When licensing is completed, restart the BIPPA service.
Upgrade Notes
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During an upgrade, the CAD desktop clients and CAD base servers must all be
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and
CTI OS server. The CAD desktop clients and CAD base servers cannot be at a
higher maintenance release version than the PG, CTI server, and CTI OS
server.
at the same version. CAD desktop clients and CAD base servers must also be
at the same major and minor release version as the PG, CTI server, and
CTI OS server. The CAD desktop clients and CAD base servers cannot be at a
higher maintenance release version than the PG, CTI server, and CTI OS
server.
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Any work sites configured for the Agent Desktop integrated browser in
CAD 6.0(2) or 7.0 become work flow browser tabs in CAD 8.0, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
CAD 6.0(2) or 7.0 become work flow browser tabs in CAD 8.0, The first tab,
which is reserved for a supervisor push page, is automatically set to
www.cisco.com.
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In CAD 7.1 or higher, reason codes are created and maintained in Unified ICM.
Any reason codes that you created using Desktop Administrator in previous
versions of CAD are lost in an upgrade. To continue using previously-created
reason codes, re-create them in Unified ICM.
Any reason codes that you created using Desktop Administrator in previous
versions of CAD are lost in an upgrade. To continue using previously-created
reason codes, re-create them in Unified ICM.
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All reserved reason codes are automatically enabled in CAD 8.0.