ADC higain h2tu-c-319 list 4e Manuale Utente
LTPH-UM-1049-02, Issue 2
Appendix D - Product Support
H2TU-C-319 List 4E
January 9, 2002
75
A
PPENDIX
D - P
RODUCT
S
UPPORT
ADC Customer Service Group provides expert pre-sales and post-sales support and training for all its products.
T
ECHNICAL
S
UPPORT
Technical support is available 24 hours a day, 7 days a week by contacting the ADC Technical Assistance Center
(TAC) at one of the following numbers:
(TAC) at one of the following numbers:
•
Telephone:
800.638.0031
714.730.3222
714.730.3222
The 800 line is toll-free in the USA and Canada.
•
Fax: 714.730.2400
•
Email:
wsd_support@adc.com
•
Online:
www.adc.com/knowledge_base_frames
R
ETURNS
To return equipment to ADC:
1
Locate the purchase order number under which the equipment was purchased. You will need to provide this
number to ADC Customer Service to obtain a return authorization.
number to ADC Customer Service to obtain a return authorization.
2
Call ADC Customer Service to ask for a Return Material Authorization (RMA) number and instructions
before returning products. Use the telephone number, fax number, or email address listed below:
before returning products. Use the telephone number, fax number, or email address listed below:
•
Telephone: 800.366.3891 ext. 73748 or 952.917.3748
The 800 line is toll-free in the USA and Canada.
•
Fax: 952.917.3237
•
Email Address: repair&return@adc.com
3
Be prepared to provide the following information:
•
Company name, address, telephone number, and the name of a person Customer Service can contact
regarding this equipment.
regarding this equipment.
•
A description of the equipment as well as the number of units that you are returning. Be sure to include
the model and part number of each unit.
the model and part number of each unit.
•
The shipping address to which Customer Service should return the repaired equipment.
•
The reason for the return.