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You can contact the QMS Customer Response Center (CRC) in three
different ways:
different ways:
Telephone—You can call the CRC at (334) 633-4500 (US)
Monday–Friday, 7:00 am–6:00 pm, Central Time.
Monday–Friday, 7:00 am–6:00 pm, Central Time.
»
Note:
If you call for assistance, have the following information
ready so our technicians can help you more quickly:
;
Your phone number, fax number, and shipping address
;
A description of the problem
;
The printer model
;
The type of host computer you’re using
;
The type and version of operating system you’re using
;
The interface you’re using, and, if serial, the protocol (for
example, XON/XOFF)
example, XON/XOFF)
;
The application and version you’re using
;
The emulation you’re using
;
Your printer firmware version (listed on the status/start-up
pages)
pages)
Fax—You can fax questions to the CRC at (334) 633-3716 (US).
Provide the same information as listed above, and indicate
whether you would like a faxed or a phoned reply.
Provide the same information as listed above, and indicate
whether you would like a faxed or a phoned reply.
Internet—If you have access to the World Wide Web, you can
access the CRC through the QMS home page at
http://www.qms.com/.
access the CRC through the QMS home page at
http://www.qms.com/.