HP ipaq hw6500 Manuale Utente

Troubleshooting

ActiveSync

For more information on Microsoft ActiveSync, refer to 

Problem

Solution

 

I cannot connect to 

my computer using 

the HP iPAQ Cradle.

• Be sure you have installed Microsoft ActiveSync 3.8 or a later 

version on your host computer before connecting your HP iPAQ 

to it.

• Be sure your HP iPAQ is connected to the HP iPAQ Cradle, and 

that the cradle is connected to your computer.

• Be sure your HP iPAQ is securely seated in the cradle and is 

making contact with the cradle connector.

• Be sure you are running Microsoft Windows 98SE, Me, 2000, or 

XP and that you have installed Microsoft ActiveSync 3.8 or a later 

version on your computer. Also be sure you are connecting directly 

to a USB port on your computer and not through a USB hub.

• Try resetting your HP iPAQ. Refer to the information on Resetting 

the Unit in Chapter 1, 

• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try disabling it. If you 

are then able to synchronize, contact the software vendor for 

information on configuring the required exclusions to eliminate this 

problem.

I connected my 

HP iPAQ before 

installing Microsoft 

ActiveSync.

1. Disconnect the HP iPAQ from your computer.
2. In Windows 98 or 2000, click Start > Settings > Control 

Panel > System. The Device Manager opens automatically. 

Locate and select the “unknown” USB device record and click 

Remove (Uninstall in Windows 2000).

3. Restart your computer and allow it to detect the USB device.
4. Install Microsoft ActiveSync 3.8.
5. Reconnect the HP iPAQ to the computer.

Microsoft ActiveSync 

cannot locate my 

HP iPAQ when 

I synchronize.

• Be sure the device is on and the charging/communications port on 

the bottom of the HP iPAQ is connected to the communications 

port in the HP iPAQ cradle.

• Be sure all cables are securely connected.
• Remove your HP iPAQ from the HP iPAQ Cradle or disconnect it 

from the Autosync cable, power on the unit by pressing the 

Power button, then put it back in the HP iPAQ Cradle or 

reconnect it to the Autosync cable.

• Reset the device by using the stylus to lightly press the 

Reset button.

• Check Connection Settings in ActiveSync on your computer to 

ensure the communications port you are using is active.