HP ipaq h6300 Manuale Utente

For more information on Microsoft ActiveSync, refer to 
Chapter 10, “Using ActiveSync.”

I cannot connect 
to my computer 
using the 
Synchronization
Cradle.

■

Be sure you have installed Microsoft ActiveSync 3.7 or 
a later version on your host computer before connecting 
your iPAQ Pocket PC to it.

■

Be sure your Pocket PC is connected to the 
Synchronization Cradle, and that the cradle is 
connected to your computer.

■

Be sure your Pocket PC is securely seated in the cradle 
and is making contact with the cradle connector.

■

Be sure you are running Microsoft Windows 98SE, Me, 
2000, or XP and that you have installed Microsoft 
ActiveSync 3.7 or a later version on your computer. 
Also be sure you are connecting directly to a USB port 
on your computer and not through a USB hub.

■

Try resetting your Pocket PC. Refer to the information 
on Resetting the Unit in Chapter 1, “Getting to Know 
Your HP iPAQ Pocket PC.”

■

Uninstall and reinstall ActiveSync.

■

If you are running personal firewall software, try 
disabling it. If you are then able to synchronize, contact 
the software vendor for information on configuring the 
required exclusions to eliminate this problem.

I connected my 
Pocket PC 
before installing 
Microsoft 
ActiveSync.

1. Disconnect the Pocket PC from your computer.

2. In Windows 98 or 2000, click Start > Settings > 

Control Panel > System. The Device Manager opens 
automatically. Locate and select the “unknown” USB 
device record and click Remove (Uninstall in 
Windows 2000).

3. Restart your computer and allow it to detect the USB 

device.

4. Install Microsoft ActiveSync 3.7 or higher.

5. Reconnect the Pocket PC to the computer.