HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
Control-panel message
Event-log error message
Description
Recommended action
No fax detected
None
The all-in-one answered the
incoming call but did not detect
that a fax machine was calling.
incoming call but did not detect
that a fax machine was calling.
Allow the all-in-one to retry
receiving the fax.
receiving the fax.
Try a different phone cord.
Plug the all-in-one phone cord
into a jack for another phone line.
into a jack for another phone line.
No paper pickup
to cont.
None
The all-in-one has failed to pick
up a piece of media.
up a piece of media.
Verify that the media was
inserted far enough into the input
tray. In tray 2, verify that the
paper-length guide is in the
correct position for the media size
that you are using.
inserted far enough into the input
tray. In tray 2, verify that the
paper-length guide is in the
correct position for the media size
that you are using.
Reload the media in the input tray
and press
and press
to continue the job.
Page too complex
to cont.
none
The all-in-one could not print the
current page because of its
complexity.
current page because of its
complexity.
Press
to clear the message.
Allow the all-in-one to finish the
job, or press
job, or press
Cancel
to cancel the
job.
Paper jam in (area)
13.0000
The all-in-one has detected a jam
in one of the following areas:
tray 1, tray 2, optional tray 3, the
registration area, or the fuser.
in one of the following areas:
tray 1, tray 2, optional tray 3, the
registration area, or the fuser.
Clear the jam from the area
indicated on the all-in-one control
panel, and then follow the control
panel instructions. See
indicated on the all-in-one control
panel, and then follow the control
panel instructions. See
.
Scanner reserved for PC scan
None
A computer is using the all-in-one
to create a scan.
to create a scan.
Wait until the computer scan has
finished, or cancel the scan from
the computer software, or press
finished, or cancel the scan from
the computer software, or press
Cancel
.
Scanning error Cannot
connect
connect
52.0000
The all-in-one cannot transmit
scan information to a computer.
scan information to a computer.
Verify that the connection cable is
not loose or damaged. Replace
the cable if necessary, and try the
scan again.
not loose or damaged. Replace
the cable if necessary, and try the
scan again.
Settings cleared
None
The all-in-one has cleared job
settings.
settings.
Specify any appropriate job
settings.
settings.
Unauthorized supply in use/
Unauthorized black to accept
press
Unauthorized black to accept
press
.
None
A new supply has been installed
that is not made by HP. This
message is shown until an
HP supply is installed or
that is not made by HP. This
message is shown until an
HP supply is installed or
is
pressed.
If you believe you purchased an
HP supply, please call the
HP fraud hotline at
1-877-219-3183. Service or
repairs that are required as a
result of using non-HP supplies is
not covered under HP warranty.
HP supply, please call the
HP fraud hotline at
1-877-219-3183. Service or
repairs that are required as a
result of using non-HP supplies is
not covered under HP warranty.
To continue printing, press
.
The first pending job will be
cancelled.
cancelled.
Critical-error message-tables
Critical error messages can indicate some kind of failure. Turning the all-in-one power off and then on
might fix the problem. if a critical error persists, the all-in-one might require service.
might fix the problem. if a critical error persists, the all-in-one might require service.
Table 6-1
Alerts and warning messages (continued)
212
Chapter 6 Troubleshooting
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