HP laserjet 3390, 3392 all-in-one Manuale Di Servizio
ADF problems
The “Document loaded” message continually appears on the control-panel display.
Cause
Solution
The ADF paper-sensor flag is damaged.
Replace the ADF. See
.
The “Scanner error” message continually appears on the control-panel display.
Cause
Solution
The ADF-to-scanner connector is not connected correctly or
the ADF is not functioning.
the ADF is not functioning.
Reseat the connector. If the problem persists, replace the ADF.
See
See
.
The ADF pickup roller does not move.
Cause
Solution
The ADF-to-scanner connector is not connected correctly or
the ADF is not functioning.
the ADF is not functioning.
Reseat the connector. If the problem persists, replace the ADF.
See
See
.
The ADF makes grinding, squeaking, or rubbing noises when a sheet feeds from the ADF input tray.
Cause
Solution
The wrong ADF pickup-roller assembly is installed.
Make sure that the correct roller assembly is installed. if the
problem persists, replace the ADF pickup-roller assembly. See
problem persists, replace the ADF pickup-roller assembly. See
The sheet begins to feed from the ADF input tray but does not completely move through the ADF. The sheet can be
pushed through the ADF by hand.
pushed through the ADF by hand.
Cause
Solution
The cleanout comb is not installed or is incorrectly installed.
Make sure that the cleanout comb is installed correctly.
The ADF pickup rollers are dirty.
Clean the rollers. See
The media is curled or was stored in a high-humidity
environment.
environment.
Use media that meets HP recommendations. See the user
guide for media specifications.
guide for media specifications.
The ADF pickup-roller assembly is damaged or is not
functioning.
functioning.
Replace the ADF pickup-roller assembly. See
.
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Chapter 6 Troubleshooting
ENWW