HP laserjet 2015 series Manuale Di Servizio
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6%
moisture content.
and 250 Sheffield, with 4 to 6%
moisture content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof
wrapping.
wrapping.
The paper has variability from one side
to the other.
to the other.
Turn the paper over.
Excessive curl
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-
grain paper.
grain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to printer
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for
laser printers.
laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
and 250 Sheffield, 4 to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
grain paper.
Print is skewed (crooked).
The media guides might be incorrectly
adjusted.
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the
tray.
tray.
The media might be wrinkled, folded,
or damaged.
or damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
folded, or damaged. Try printing on
media from a new or different package.
The printer does not pull media from
the media input tray.
the media input tray.
The printer might be in manual-feed
mode.
mode.
Verify that the printer is not in manual
feed mode and print your job again.
feed mode and print your job again.
The pickup roller might be dirty or
damaged.
damaged.
Contact HP Customer Care.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a
length that is greater than the media
size.
tray 2 or optional tray 3 is set at a
length that is greater than the media
size.
Adjust the paper-length adjustment
control to the correct length.
control to the correct length.
The printer does not pull media from
media input tray when using the
automatic two-sided printing feature.
media input tray when using the
automatic two-sided printing feature.
The automatic two-sided printing
media-size selector is not set to the
correct page size.
media-size selector is not set to the
correct page size.
Push in the media selector for letter/
legal-size media. Pull out the media-
size selector for A4-size media.
legal-size media. Pull out the media-
size selector for A4-size media.
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Chapter 7 Problem solving
ENWW